If you are a consumer you have the right to cancel an order (for any reason) from the time of order up to 30 days from receiving the goods (30 days from receipt of the last package if the goods are sent in more than one delivery). To cancel please email us at email@example.com.
Please note that items must be unaltered, undamaged (by you) and returned complete with all original packaging, instruction manuals and similar, so please hold on to these. For more information please see the T&Cs
If you are returning goods (whether for cancellation or they are faulty) please do so in the original packaging and include all instruction manuals and similar. For “no-fault” cancellations as a consumer, you must bear the cost. For returns where there is a fault you pay the postage/courier upfront and we will reimburse it when we receive them back and confirm that they are indeed faulty. Goods must be returned to us within 30 days of notification of return or cancellation.
Refunds will be made to the same account/card that the payment was made from. However, if you have used or damaged goods or returned them without the original contents or unnecessarily damaged packaging we may adjust the amount of refund given (or in extreme cases give no refund at all) to take into account the knock-on effect on what we can sell them for.
Certain items are excluded from the returns or refund policy. These include goods that are made to measure, cut, or mixed to your requirements. Orders which involve different cutting lengths and order value of more than £100 don’t qualify for any refund or return if there is no fault with the product. The reason for this is that these are classified as custom bespoke orders where different lengths of led strip lights and led neon flex are cut to the desired requirement of the customer. It takes a lot of time and effort to prepare these orders.
Please Note: If the returned item has no-fault you will be liable for all collection/delivery charges.
Outer manufacturers packaging must also be protected in transit and returned in original condition. Once we have received the returned items, you will receive a refund for the item, or receive a replacement provided the return is within the 14 day period. After this period the item will be repaired and returned to you. Please contact us before returning faulty items.
If the item becomes faulty within the warranty period (12 Months) then we will issue you a replacement. Please note that we will only be able to send you a replacement, no refunds will be issued. We are not responsible for any fitting and fixture costs. Please note any amendment to the lights void the warranty on the product.